We manage your customer relationships 24/7 with a qualified offshore team dedicated to your satisfaction. Inbound & outbound calling, dating and social media community management, technical support and customer assistance
PROWEB handles all aspects of your customer service.
Improved satisfaction rate through quality follow-up.
Engaged and recurring clients over time.
Up to 40% savings compared to an in-house team.
Smooth, fast and professional request handling.
Better long-term user retention.
Offshore model adapted to your volumes and needs.
Analysis of your needs, call volumes, schedules, and request types.
Duration: 3-5 daysRecruitment and training of a team dedicated to your brand, products, and quality processes.
Integration with your tools (CRM, ticketing, telephony) and a 2-week pilot phase.
Progressive ramp-up, quality supervision, weekly reporting.
Adjustments based on KPIs: NPS, resolution rate, average response time.
2-hour scoping session to analyze your needs in depth.
A team exclusively trained to your brand with a dedicated quality supervisor.
Full performance tracking: NPS, contact volume, satisfaction rate.
Available during French business hours with only a +1h time difference.
Daily purging of sensitive data. Your information protected at all times.
Fully operational business continuity infrastructure in case of incident.
PROWEB offers services during French business hours (only 1 to 2 hours time difference). 24/7 availability depending on contract.
We integrate with your existing tools: Zendesk, Freshdesk, Salesforce, HubSpot, IP telephony and business CRMs.
Our team of +60 collaborators can handle variable volumes with rapid scalability according to your seasonal needs.
Guaranteed response within 24 hours
PROWEB is your trusted offshore partner for maximum productivity and guaranteed data security.
