01
Data controller
The data controller for your personal data is:
- Company Proweb SARL
- Registered office Quartier Assivito, Rue Aniko Palako — Lomé, Togo
- Email contact@prowebtg.com
- Phone +228 91 63 32 48 | +228 90 04 81 99
Last updated: January 2025. This policy applies to all personal data processing carried out by Proweb SARL in connection with the operation of the prowebtg.com website.
02
Personal data collected
As part of your browsing and interactions with our website, we may collect the following data:
- Identification data: name, first name, email address, phone number
- Professional data: company name, job title, country
- Browsing data: IP address, browser type, pages visited, visit duration
- Communication data: content of messages sent via the contact form
We only collect data strictly necessary for the purposes described below. No sensitive data (health, political opinions, biometric data) is collected.
03
Purposes of processing
Your personal data is collected and processed for the following purposes:
- Responding to requests Process and respond to your contact or quote requests
- Business relationship Manage customer relationships, establish commercial proposals
- Website improvement Analyze audience and improve user experience
- Communication Send you information about our services if you have consented
- Legal obligations Comply with our legal and regulatory obligations
04
Legal basis for processing
Our processing is based on the following legal bases:
- Consent For non-essential cookies and marketing communications
- Legitimate interest For audience analysis and website security
- Contract performance For processing your requests and managing customer relationships
- Legal obligation To comply with our regulatory obligations
05
Retention period
We retain your personal data for the period strictly necessary for the purposes pursued:
- Contact data 3 years from the last contact
- Customer data 5 years from the end of the contractual relationship
- Browsing data 13 months maximum
- Billing data 10 years in accordance with accounting obligations
Beyond these periods, your data is securely deleted or anonymized.
06
Data recipients
Your personal data is intended exclusively for the internal teams of Proweb SARL authorized to process it. They may also be transmitted to technical service providers strictly in the context of performing their duties:
- Website hosting provider
- Audience analysis tool (in compliance with GDPR)
- Emailing provider if applicable
Proweb SARL never sells, rents or transfers your personal data to third parties for commercial purposes.
07
Your rights
In accordance with applicable data protection regulations, you have the following rights:
Right of access
Obtain a copy of your personal data we hold.
Right of rectification
Correct inaccurate or incomplete data concerning you.
Right to erasure
Request the deletion of your data in cases provided by law.
Right to object
Object to the processing of your data for legitimate reasons.
Right to restriction
Request the restriction of the processing of your data in certain cases.
Right to data portability
Receive your data in a structured and machine-readable format.
To exercise these rights, contact us at contact@prowebtg.com. We are committed to responding within a maximum of 30 days.
08
Cookies
Our website uses cookies to improve your browsing experience and analyze audience. Cookies are small text files placed on your device during your visit.
- Essential cookies Necessary for the operation of the site, cannot be disabled
- Analytical cookies Allow audience analysis (with your consent)
- Preference cookies Remember your browsing preferences
You can manage your cookie preferences at any time via your browser settings or our consent banner.
09
Data security
Proweb SARL implements all appropriate technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure or destruction:
- Data encryption in transit via HTTPS protocol
- Restricted data access to authorized personnel only
- Regular updates of security systems
- Regular and secure backups
In the event of a data breach likely to create a high risk to your rights and freedoms, we are committed to informing you as soon as possible.
10
Policy modifications
Proweb SARL reserves the right to modify this privacy policy at any time, in particular to comply with any legal, regulatory, case law or technological developments.
The last update date at the top of this document will be updated with each modification. We encourage you to check this page regularly.
11
Contact & complaints
For any questions regarding this policy or to exercise your rights, you can contact us:
- Email contact@prowebtg.com
- Phone +228 91 63 32 48 | +228 90 04 81 99
- Mail Proweb SARL — Quartier Assivito, Rue Aniko Palako — Lomé, Togo
If you believe that your rights are not respected, you have the possibility to lodge a complaint with the competent data protection authority in your country of residence.
See also our other legal documents